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Do you accept Returns or Exchanges? YES
Of course we do. Wearable Towel offers a 30-day money return and exchange policy (minus S+H and restocking fee), under the terms and conditions set forth below. All products that leave our facility are carefully inspected and checked for defects and damages prior to shipment to ensure you receive the high quality merchandise possible. We want you to be happy with your order, so if you are unsatisfied for any reason and need to return or exchange a purchase, please read our return/exchange policies below. Exchange and return policies are subject to change without notice.
Exchanges or returns are accepted only on merchandise that HAS NOT BEEN WORN, ALTERED OR WASHED AND WITHOUT ANY STAINS, ANIMAL HAIR, ETC. in their original packaging and with ALL ORIGINAL PACKAGING, thirty (30) days from the date of purchase.
Sale items, items purchased from a retailer, clearance items, special orders, custom and seasonal items can not be exchanged nor returned and are all final sales. All sale items are Final sales.
Wearable Towels purchased from another retailer other than our website and/or official toll-free phone number are not eligible to be returned to us for a refund or exchange.
Returned packages must be shipped back to us prepaid. We do not accept CODs or third party billing for returned merchandise. All returns are charged a $5 restocking fee per item. Exchanges are only charged the shipping cost to reship the new item.
How do I return my Wearable Towel?
Assuming you meet the above criteria, the please follow these instructions:
E-mail us at HYPERLINK "contact@wearabletowel.com" to receive a Return Authorization “RA” number and return form. The return form will include all the necessary information for where to send your merchandise.
Include your name, item(s) you want to return, reason for your return and the original order number in the RA request. If it was a gift, please include the full name of the gift giver.
Returned packages must be shipped back to us prepaid. For your protection, we recommend that you mail the return package to us via a trackable service (i.e., FedEx, UPS, Express Mail, etc.) and insure the package in the event of loss or damage. We do not accept CODs or third party billing for returned merchandise. If you send a return COD, it will not be accepted. Wearable Towel, Inc. is not responsible for returned packages lost, stolen or damaged in transit.
Wearable Towel, Inc. reserves the right to deny any return if, upon receipt, the returned merchandise does not meet our company’s return policies. In such cases, the item will be returned to the purchaser at the purchaser’s sole cost and expense. Purchaser will be notified of the rejection and, if customer fails to deliver $7.95 per towel (the cost for processing and handling to return the item(s) to them) to Wearable Towel within 30 days from receipt of the returned item(s), Wearable Towel shall destroy the items with no further obligations to purchaser.
Upon receipt, inspection and approval of your returned merchandise, we will process your return and credit back your account, minus S+H. Refunds shall be made in a method selected by Wearable Towel, which may include, but is not limited to, issuance of a company check or crediting the customer’s credit card. Only the value of the merchandise and sales tax, minus any discounts, if applicable, will be refunded. Shipping charges are not refundable. All returns are charged a $5 restocking fee per item.
If your return is credited back to your credit card, please allow 1 billing cycle from the time returned package is received by Wearable Towel for it to show on your card. We will do our best to process your refund within 1-2 weeks of receipt of returned merchandise. However, please note that your banking institution may take up to another 2 weeks to process and post this transaction to your account once they have received the information from Wearable Towel. Again, shipping charges are non-refundable, and all returns will be charged a $5 restocking fee per item.
How do I make an exchange?
Assuming you meet the above criteria, the please follow these instructions:
E-mail us at HYPERLINK "contact@wearabletowel.com" to receive a Return Authorization “RA” number and exchange form. The exchange form will include all the necessary information for where to send your merchandise.
Include your name, reason for your exchange, item(s) you want in exchange for your returned item(s), and the original order number in the RA request. If it was a gift include the full name of the gift giver.
For your protection, we recommend that you mail the return package to us via a trackable service (i.e., FedEx, UPS, Express Mail, etc.) and insure the package in the event of loss or damage. If you send a return COD, it will not be accepted. Wearable Towel, Inc. is not responsible for returned packages lost, stolen or damaged in transit.
When sending your merchandise back to us for an exchange, you must also include a check or money order made payable to Wearable Towel, in the amount of $7.95 per towel being exchanged, which represents the shipping and handling costs associated with returning the merchandise to you. You may also send cash, if you like.
Wearable Towel, Inc. reserves the right to deny any return if, upon receipt, the returned merchandise does not meet our company’s return policies. In such cases, the item will be returned to the purchaser at the purchaser’s cost (using the funds included with your returned merchandise).
Upon receipt, inspection and approval of your returned merchandise, we will process your exchange. Please allow up to six weeks for processing.
I received a gift purchased from you and would like to exchange it?
If you received a gift purchased from Wearable Towel and would like to exchange it for another size or color, please send an e-mail to HYPERLINK "contact@wearabletowel.com" along with the purchaser’s name and we will be happy to process your exchange. Please read our return/exchange policy above. All terms and conditions set forth above will apply. Any refunds will only be given to the purchaser as long as the product is able to be returned based on the policy above.
Can I get a personalized Wearable Towel?
Yes, Wearable Towels can be personalized with custom embroidery. Please send an email to HYPERLINK "contact@wearabletowel.com" describing the color/size towel, and be sure to include a brief description of the type of embroidery you would like. One of our embroidery specialists will contact you with additional information.
Media Inquiries:
Members of the media can visit HYPERLINK "http://www.prwirebulletin.com" for additional information and media contacts. HYPERLINK "newsdesk@prwirebulletin.com"
Vendor/Merchant Inquiries:
For information about being a Wearable Towel vendor or merchant, please contact Diane Sullivan at: HYPERLINK "contact@wearabletowel.com"
Revised August, 2020.
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Hi ______________,
Thank you for contacting Wearable Towel. I'm sorry to hear the towel you ordered was not as you intended it to be. The best solution to this situation is to find someone that would love this as a gift, as the Wearable Towel has been quoted as "The Best Gift Ever." But in the rare case that this is not an option, here is how we will help you.
Before we go into our policy and procedure, I would like to make note that the Wearable Towel is 100% Cotton and is not preshrunk, so if it is a size issue, you should know that your towel will shrink approximately 5-8% after a couple washes. For example, the actual size of the X-Large towel when you take it out of the bag is approximately 85" x 40". However, after you have washed it 2-3 times the final size will be about 80" x 38". Similarly, while the Large Wearable Towel comes as 74" x 39", it will shrink to approximately 71" x 36".
* * * EXCHANGES * * *
When exchanging your Wearable Towel, we can only accept merchandise that HAS NOT BEEN WORN, ALTERED OR WASHED, AND WITHOUT ANY STAINS, ANIMAL HAIR, OR EXCESSIVE WRINKLING, and in the original packaging. Please send the towel back to us at the following address:
Wearable Towel
630 ne 173 terrace
Miami , Florida 33162
When returning your Wearable Towel, please include your name, item(s) you want to return, reason for your exchange and the original order number. If it was a gift, please include the full name of the gift giver. YOU MUST ALSO INCLUDE THE NEW COLOR/SIZE WEARABLE TOWEL YOU WOULD LIKE.
For your protection, we recommend that you mail the return package to us via a trackable service (i.e., FedEx, UPS, DHL, Express Mail, etc.) and insure the package in the event of loss or damage. If you send a return COD, it will not be accepted. Wearable Towel, Inc. is not responsible for returned packages lost, stolen or damaged in transit.
When sending your merchandise back to us for an exchange, you must also include a check or money order made payable to Wearable Towel, in the amount of $7.95 per towel being exchanged, which represents the shipping and handling costs associated with returning the merchandise to you. You may also send cash, if you like.
Wearable Towel, Inc. reserves the right to deny any exchange if, upon receipt, the returned merchandise does not meet our company’s return and exchange policies. In such cases, the item will be returned to the purchaser at the purchaser’s cost (using the funds included with the returned merchandise). Upon inspection and approval of your returned merchandise, we will process your exchange. Wearable Towel will ship the exchanged merchandise to the original purchaser’s shipping address on file. Due to demand, please allow up to 6-8 weeks for processing and delivery. However, rest assured that you will be our first priority and we will try our best to send out your replacement towel as soon as possible.
* * * RETURNS * * *
When returning your Wearable Towel, we can only accept merchandise that HAS NOT BEEN WORN, ALTERED OR WASHED, AND WITHOUT ANY STAINS, ANIMAL HAIR, OR EXCESSIVE WRINKLING. All returned Wearable Towels must be sent to us in their original packaging, and include all bonus/free items included with the original sale. Please return the towel back to us at the following address:
Wearable Towel
630 ne 173 terrace
Miami , Florida 33162
When returning your Wearable Towel, please include your name, reason for your return and the original order number. If it was a gift, please include the full name of the gift giver.
Returned packages must be shipped prepaid. For your protection, we recommend that you mail the return package to us via a trackable service (i.e., FedEx, UPS, DHL, Express Mail, etc.) and insure the package in the event of loss or damage. We do not accept CODs or third party billing for returned merchandise. If you send a return COD, it will not be accepted. Wearable Towel, Inc. is not responsible for returned packages lost, stolen or damaged in transit.
Wearable Towel, Inc. reserves the right to deny any return if, upon receipt, the returned merchandise does not meet our company’s return policies. In such cases, the item will be returned to the purchaser at the purchaser’s sole cost and expense. Purchaser will be notified of the rejection and, if customer fails to deliver $7.95 per towel (the cost for processing and handling to return the item(s) to them) to Wearable Towel within 30 days from receipt of the returned item(s), Wearable Towel shall destroy the items with no further obligations to purchaser.
Upon receipt, inspection and approval of your returned merchandise, we will process your return and credit back your account, minus S+H and a $5 restocking fee per item. Refunds shall be made in a method selected by Wearable Towel, which may include, but is not limited to, issuance of a company check or crediting the customer’s credit card. All refunds will be processed and returned using the original purchaser’s billing information on file. Only the value of the merchandise and sales tax, minus any discounts, if applicable, will be refunded. Shipping charges are not refundable. All returns are charged a $5 restocking fee per item.
If your return is credited back to your credit card, please allow 1 billing cycle from the time returned package is received by Wearable Towel for it to show on your card. We will do our best to process your refund within 1-2 weeks of receipt of returned merchandise. However, please note that your banking institution may take up to another 2 weeks to process and post this transaction to your account once they have received the information from Wearable Towel. Again, shipping charges are non-refundable, and all returns will be charged a $5 restocking fee per item.
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Please note that sale items, clearance items, special orders, custom and seasonal items can not be exchanged nor returned and are all FINAL SALES. Wearable Towels purchased from another retailer other than Wearable Towel’s official website and/or official toll-free phone number(s) are not eligible to be returned to us for a refund or exchange. Returned packages must be shipped back to us prepaid. We do not accept CODs or third party billing for returned merchandise. All returns are subject to a $5 restocking fee per item. Exchanges are only charged the shipping cost to reship the new item.
Being that the Wearable Towel is "The Best Gift Ever", I'm sure there is someone you know that would appreciate it is as a present. Also, the Wearable Towel makes an excellent beach towel. And if you don't like going to the beach - you can use it as a regular towel!
We stand by your decision, no matter what you choose to do....we're here for you. And don't forget to tell your friends about us!
Sincerely,
Claudine Vanderbilt
Wearable Towel IVC
Ph: 001-561-866-7883
Fx: 001 -305-653- 4531
Email: HYPERLINK "contact@wearabletowel.com
Web: HYPERLINK "http://www.wearabletowel.com